Talk To Bip

Helpful information on managing your Bip account.

  • You can message the Bip team in your app or call 0330 838 0115*.

    You can also write to:

    Bip Customer Services
    PO Box 171
    S98 1JS

  • *Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open 9am to 6pm Monday to Friday. 9am to 4pm Saturday. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

    bip help chat screen

    Can't find what you are looking for?

    Message the Bip team

    You can ask a question whenever you like through your Bip app. Open your Bip app and head to need help > message the Bip team.

    Need to make a complaint?

    We want to help fix any problems that might arise. Get in touch and we’ll do everything we can to help.
    See Newday complaints procedure