Getting Bip

Helpful information on managing your Bip account.

  • To keep things extra secure, your bank account details are used to verify who you are when you apply for a Bip account.

    They are only used to check you’re who you say you are. They’re not used to set up any payments or Direct Debits.

  • *Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open 9am to 6pm Monday to Friday. 9am to 4pm Saturday. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

    bip help chat screen

    Can't find what you are looking for?

    Message the Bip team

    You can ask a question whenever you like through your Bip app. Open your Bip app and head to need help > message the Bip team.

    Need to make a complaint?

    We want to help fix any problems that might arise. Get in touch and we’ll do everything we can to help.
    See Newday complaints procedure