Bip home page
  • How it works
  • Lost or stolen phone
  • Help
  • About Bip
  • Check my eligibility

Getting Bip

Helpful information on managing your Bip account.

What Is Bip?Getting BipUsing BipPaying Back Your BalanceManaging Your BipTalk To BipInterest Rate Information
  • To keep things extra secure, your bank account details are used to verify who you are when you apply for a Bip account.

    They are only used to check you’re who you say you are. They’re not used to set up any payments or Direct Debits.

  • Your phone needs at least iOS v13 or Android v8 with near field communication (NFC) technology to download the Bip app and open an account. You have to be able to load Bip into your Apple Pay or Google Pay to start spending.

    You can also use Bip on your Apple Watch, iPad or MacBook Pro.

    Click the links to find a full list of compatible devices:

    • Apple Pay(Opens in new tab or window)
    • Google Pay(Opens in new tab or window)

  • Most people’s bank will show the penny in their bank account pretty quickly. But it can take a few hours for some.

    Sometimes, your bank or building society might delay depositing the penny into your account. In this case, you might have to wait one working day for the bank to clear it. Here is some specific advice if you use one of the banks below:

    • Co-Op Bank: the transaction code only appears after 24 hours.
    • Metrobank: the transaction code only appears on their online portal (not via mobile)
    • Nationwide customers will need to contact their bank to get the transaction code.

    You can request another penny after 48 hours, but if you are having problems, it's best to contact your bank directly.

  • The text message will only be sent to the mobile number you entered when you checked your eligibility. If you're using this number and the verification code hasn't arrived after 10 seconds, you can ask for another one in your app. If you don't use this number anymore, unfortunately you will need to start a new application.

  • You have 14 days from the day after you receive confirmation of your initial credit limit to tell the Bip team that you want to withdraw from the agreement. Confirmation of the initial credit limit will be emailed to you when your application has been approved and you've signed your credit agreement.

    You can withdraw from the agreement by writing to:

    Bip Customer services
    PO Box 171
    Sheffield
    S98 1JS

    or calling 0330 838 0115*. If there is a balance to clear, the Bip team will tell you how much to repay and how to pay it. You’ll then have 30 days to pay what you owe, including any interest.

  • If this happens, you’ll need to wait 90 days before you can apply again. It’s worth checking your credit report before you make a new application.

  • The information you provide on your application help us to make responsible lending decisions. Details of how we use your information after this are available in our privacy notice.

  • As a responsible lender, NewDay Ltd will always carry out a credit search. A credit search will be performed when you submit an application for a Bip account which will leave a “hard footprint” on your credit report. Checking your eligibility for Bip won’t impact your credit rating.

  • Your credit rating helps companies decide whether to give you credit. It’s based on a number of factors including your personal data and history of how your credit accounts are being or have been managed. Each company may work it out slightly differently. We’ll use this information to decide whether to accept you for Bip and how much credit we think is affordable for you.

  • If you’ve recently opened several credit accounts or applied for a number of credit products in a short space of time, this could reduce your credit rating. This is because lenders wish to lend responsibly and avoid customers taking on more credit than they can afford.

  • *Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open 9am to 6pm Monday to Friday. 9am to 4pm Saturday. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

    bip help chat screen

    Can't find what you are looking for?

    Message the Bip team

    You can ask a question whenever you like through your Bip app. Open your Bip app and head to need help > message the Bip team.

    Need to make a complaint?

    We want to help fix any problems that might arise. Get in touch and we’ll do everything we can to help.
    See Newday complaints procedure

    Credit available only to UK residents aged 18 and over. Subject to status. Terms apply.
    The APR and credit limit applicable to your account will depend on our assessment of your application.

    Available on

    Apple Pay logoGoogle Pay logo

    Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. They form part of the NewDay group of companies. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority (FCA) with numbers 690292 and 682417 respectively. NewDay Ltd is also authorised by the FCA under the Payment Services Regulations 2017 (ref no: 555318) for the provision of payment services. Bip is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd.

    Find us on social

    Bip on Facebook(Opens in new tab or window)Bip on Instagram(Opens in new tab or window)
    • About Bip
    • Contact us
    • Cookie Policy (Opens in new tab or window)
    • Privacy Policy (Opens in new tab or window)
    • Help & Support

    © NewDay Ltd. 2025

    We respect your privacy

    Cookies are small pieces of data that websites store on your browser when you visit them. We use necessary cookies to ensure our website and services are able to function properly.

    Analytics and marketing cookies are optional, they help us to improve your experience and support our marketing. Set preference by managing the cookies settings or accept both by selecting 'Accept all cookies' below.

    Manage cookies settings

    Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.

    Strictly necessary cookies

    Strictly necessary cookies ensure that our website is able to function properly, and include cookies that help you log in, that provide core services and features, that help keep our website secure and that help us detect fraud or crime.

    Optional cookies

    We'd also like to use cookies to provide optional features, improve our website and support our marketing. Where relevant, our trusted partners will help us make use of these optional cookies.

    We use digital tools to study how you interact with our website and to improve it accordingly – this is known as website analytics.

    These cookies help us understand how many visitors we have to the website, how many times they visit and how many times they viewed specific webpages within our site. Although these cookies allow us to gather specific information about the pages that you visit and whether you visited this website multiple times, we cannot use them to acquire details such as your name or address.

    We and our partners use these cookies to understand what you're interested in on our website and on social media. This is so we or our partners can personalise our marketing to you.