Help

Helpful information on managing your Bip account.

Faq
Talk To Bip

You can message the Bip team in your app or call 0330 838 0115*.

You can also write to:

Bip Customer Services
PO Box 171
Sheffield
S98 1JS

The Bip team is committed to providing great customer service. When things are running well, but also when things sometimes go wrong.

You can chat to the Bip team in your app (Need help > Complaints) or call 0330 838 0115*.

If you want to post your complaint, send it to:

Complaints
PO Box 700
Leeds
LS99 2BD

You can opt-in to receive communications on exclusive offers or promotions. You can choose to get these by email, post, SMS, Phone or Online / Digital through your Bip app with push or in-app messages. If you select All Channels, the best way to send it to you will be chosen.

You can view certain notices and other communication about your Bip account in the secure Bip app inbox.  You will receive an email notifying you, when a communication can be viewed.

*Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open 9am to 7pm Monday to Friday. 9am to 5pm Saturday. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

Can’t find what you are looking for?

Message the Bip team

You can ask a question whenever you like through your Bip app. Open your Bip app and head to need help > message the Bip team.

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